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Wonderful Customer Service From Oxo


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#1 kim shook

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Posted 24 June 2015 - 01:09 PM

Just wanted to pass this on.  I bought an Oxo scale a couple of months ago.  This one:  http://www.amazon.co...words=oxo scale

It works as well as I need it to.  I was perfectly happy with it, but then the readouts began to fade.  They are those liquid crystal displays and some of the sections were not displaying.  Made it hard to tell if something weighed 3 oz. or 8 oz.  I emailed Oxo and explained the problem and asked if they had any suggestions for fixing it.  For some reason, I neglected to save the receipt, so I wasn’t sure where or exactly when I bought it.  I got an immediate response requesting a photo and date stamp to be sent email to them and they sent me a new one the next day.  Excellent customer service, I thought.  



#2 Dana

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Posted 25 June 2015 - 11:00 AM

Definitely.
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